[NTLUG:Discuss] SBC Yahoo DSL and Linux...

[asenec@senechalle.net]

> I'm stuck with Comcast (attbi still for me) as well.  Their email
> pop, regular and ssl no longer works with Mozilla mail correctly.
> Also, my other ISP Internet America is now blocking ALL email
> orginating from the attbi.com smtp servers.
> 
I can hardly blame internet america from blocking mail coming from
attbi.com servers--I'm close to doing just that at our server farm.
Virtually every message sent through attbi to addresses on our
servers is spam, and comcast isn't far behind in its seeming
lack of concern about what is sent through its relays.

Annette

> Summary of my support requests to attbi.com (which were not
> honored until I started emailing some folks at attbi.com
> DIRECTLY!!)
> 
> Me: Your email pop no longer works with Mozilla.
> 
> Them: (standard form reponse stating that it's ALL your fault)
> 
> Me: No really, there is a problem.
> 
> Them: Use the online chat and talk with a rep.
> 
> Me: Ok
> 
> (chat)
> 
> Me: Your email pop no longer works with Mozilla.
> 
> Them: We only support Outlook Express under Windows.  Does it
> work ok with Outlook Express.
> 
> Me: I did test with plain Outlook, and it seemed to work.
> 
> Them: Sir, we only support Outlook Express.
> 
> Me: Whatever... it used to work fine with Mozilla.  If you check
> your forums you'll see people complaining about Mozilla, Eudora,
> etc.
> 
> Them: Sir, we only support Outlook Express.
> 
> Me: Thank you for providing ABSOLUTELY NO SUPPORT.
> 
> Them: Thank you, hope you choose AT&T support in the future.
> 
> (direct emails to attbi)
> (many phone calls... yes, PHONE CALLS, from attbi saying
> they want to meet with me!!)
> (leave early from work to talk directly to a TECHNICAL support
> rep... my hopes are high!!)
> 
> Me: Your email pop no longer works with Mozilla, it used to.
> 
> Her: What's Mozilla?
> 
> Me: It is a web browser and has integrated email client.
> 
> Her: We only support...
> 
> Me: YES... I KNOW!!
> 
> Me: There are many MUAs available....
> 
> Her: What's an MUA??
> 
> Me: An MUA is a mail client.  There's...
> 
> Her: Like Outlook Express??
> 
> Me: Yes, like Outlook Express.  Like Eudora.. you know...
> 
> Her: And Eudora is...??
> 
> Me: Another mail client that is very popular on Windows.
> 
> Her: Do you suppose I should ask my supervisor about getting
> some of these to test with?
> 
> Me: Sounds like a good idea.
> 
> Her: Not sure if we have the budget...
> 
> Me: Free.  They're free.
> 
> Her: Oh.  Well officially we only support Outlook
> Express under Windows.
> 
> Me: I've moved ALL of my email AWAY from attbi's server.
> Do you supposed I could get a discount from attbi?  Maybe
> like $4-5/mos??
> 
> Her: Email is free.  You don't pay for it at all with
> attbi.  It is free value added add on.  Perhaps if you moved
> your email to attbi it would work better.
> 
> Me: Argghh..attbi is not of any value to me.  I can't believe email
> is "free".....
> 
> Her: Sir, it is.  I can show you...
> 
> Me: I think we're done... goodbye.
> 
> 
> 
> 
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