[NTLUG:Discuss] Looking for a solution

[Clark Fichtl]

> -----Original Message-----
> From: discuss-bounces at ntlug.org 
> [mailto:discuss-bounces at ntlug.org] On Behalf Of Stuart Johnston
> Sent: Tuesday, January 31, 2006 4:26 PM
> To: NTLUG Discussion List
> Subject: Re: [NTLUG:Discuss] Looking for a solution
> 
> Cody Bell wrote:
> > I have a process that I need a solution for but I'm not 
> sure what to call it or what to search for. 
> > 
> > The user completes a web based request form and submits it. 
> The form is routed to IT person #1 that completes a portion 
> of the requested tasks, ie. creates the user sign on and 
> email account. IT person #1 then adds his initials (approves) 
> signifying he completed his portion of the request and it is 
> then routed to IT person #2 who completes the remaining 
> requested tasks. IT person #2 then adds his initials 
> (approves) signifying he completed his portion of the 
> request. The request will be database driven and web based 
> for the requester and IT personnel with sign in security. The 
> completed requests must be browseable and printable from the web.
> > 
> > Any and all help with this is greatly appreciated.
> 
> http://www.bestpractical.com/rt/

Rt is a great application for this.  Takes some customization though.