[NTLUG:Discuss] Remote assistance utility

[Daniel Hauck]

Leroy Tennison wrote:

> Matt wrote:
>> I have mine and my wife's parents on the single click.  Easy on them and
>> easy on me too!
>>
>> M
>>
>> On Fri, Mar 14, 2008 at 11:02 AM, Richard <ntlug at rain4us.net> wrote:
>>
>>> Daniel Hauck wrote:
>>>> I seek something free and easy.
>>>>
>>>> Like many here, I am often the 'technical support' for friends and
>>>> family and they mostly use Windows.
>>> Windows...check..
>>>> Wouldn't it be nice if we had access to one of those snazzy remote
>>> assistance tools we've seen used by various other support services?
>>>> You know, the ones where the user visits a web page and then the support
>>>> person can control your desktop and do whatever is needed?
>>>>
>>> I think you're looking for.....
>>> http://www.uvnc.com/addons/singleclick.html
>>>
>>> There are many flavors of VNC... I enjoy the screen scaling in UltraVNC
>>> so that I can see other people's high resolutions on my measly 1024x768
>>> screen without having to deal with scroll bars.
>>>
>>> --
>>> Richard
>>>
>>>

> Now you have me curious, does this work across the Internet?  If so, 
> does the "remotely assisting" host have to have a registered Internet 
> address?
> 
> I'm looking for something like this only where neither host is required 
> to have a registered Internet address.
> 

Yeah, me too!  I'd like to be able to set up a small web page on some 
server on the internet to host the server applet (for the remote user) 
with some sort of login or something and at the same time some way for 
me to also log in to announce I am ready to to connect to them or 
whatever.  It looks like I would use some sort of NAT2NAT thing but I 
haven't had a moment of peaceful concentration to figure this thing out yet.

I suspect, however, that someone smarter than me can or will be able to 
set this sort of thing up in their sleep.