[NTLUG:Discuss] Remote assistance utility

[Wayne Walker]

Route a port on your firewall to port 5500 on you desktop.

vncviewer -listen 5500

On windows box, install VNC

Then right click the VNC icon in the lower right corner, select "add a
connection" ( or something like that) and have them enter the IP of your
firewall:5500.

Voila, you have VNC access to their machine and they didn't do anything
more complex than type in the IP of your firwall (:5500)

On Fri, Mar 14, 2008 at 10:50:56AM -0500, Daniel Hauck wrote:
> I seek something free and easy.
> 
> Like many here, I am often the 'technical support' for friends and 
> family and they mostly use Windows.  Wouldn't it be nice if we had 
> access to one of those snazzy remote assistance tools we've seen used by 
> various other support services?
> 
> You know, the ones where the user visits a web page and then the support 
> person can control your desktop and do whatever is needed?
> 
> I'd like to be able to set something like this up for friends and family 
> on my own web server to enable me to fix things for people.  Isn't there 
> anything in the free/OSS repertoire that can do this without the user 
> being burdened with skills, knowledge or understanding?  (Going to a web 
> page and clicking "yes" is about as skilled as many people get you know.)
> 
> _______________________________________________
> http://www.ntlug.org/mailman/listinfo/discuss

-- 

Wayne Walker

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