[NTLUG:Discuss] OT - Remote Linux Help Desk options, Bomgar?

[Mike LaPlante]

Off topic, but I was curious if anyone here works for an IT group that 
uses the Bomgar Box (www.bomgar.com) as a Help Desk tool. My boss has 
asked me to look into them and do some comparison shopping. Problem is I 
can't find any apples to apples comparisons.

I'm not opposed to software based services (GoToAssist, LogMeIn, 
CoPilot, etc), however most of those are Windows only AFAIK. Where as 
I've got about 350 CentOS servers spread around the US that I need to 
support. Some are headless sitting in server racks. Oh, and I of course 
run a linux workstation here at the office. So I need Linux -> Linux 
capabilities.

Oh, and VNC is great, but it requires our customers open firewalls, or 
we get VPN access, or other trickery. Which sometimes just isn't 
possible. Plus we like the idea of customers being able to request 
support via a portal site.

So, what do you guys use for such things?