[NTLUG:Discuss] OT - Remote Linux Help Desk options, Bomgar?

[Monty Shinn]

<snip>

> 
> SSH requires open ports. We are a CCTV surveillance company. Our servers 
> run a full screen DVR application GUI that allows customers to view live 
> and recorded video. I often have to connect to their desktop and show 
> them how to use the software.
> 
> 

Mike,

You may still be able to use ssh, by using reverse ssh.  The port would 
stay closed until the client initiates the comm.  I've not set one up, 
but have used it.  Might work out for you.

http://articles.techrepublic.com.com/5100-10878_11-5779944.html?tag=nl.e011

YMMV

Monty