[NTLUG:Discuss] ADSL Configuration Questions

[Johnie Stafford]

>>> On Thu, 24 Feb 2000 20:18:15 -0600 (CST), Richard Cobbe <cobbe at directlink.net> said:

 rc> Dan Carlson wrote on 2-24-2000:
 >> I am in the process of getting an ADSL line from GTE with DirectLink as the
 >> ISP.  I have received the hardware package from GTE and the configuration
 >> info email from DirectLink.  GTE is not scheduled to turn service on until
 >> 3/9.

 rc> They *are* slow, aren't they?  I had similar problems last September.

 rc> From what I understand, this is largely GTE's fault; I must say that
 rc> DirectLink had almost inhuman patience with me.  I called to pester them
 rc> about this roughly daily until GTE finally scheduled a time.

Yup, the techs are great. They put up with me calling them constantly
last March when I was down for 4 days. GTE decided to rearrange their
equipment in my local CO, and moved me to a new port that they
misconfigured. The techs at DirectLink were able to get it escalated
to GTE's nationwide ADSL advanced support office. Unfortunately for
me, this was an office of one. And that one guy was out sick. I really
hope that GTE has since added some additional people to their advanced
support. Once that guy came back from being out sick for 4 days, he
was able to look at the config on my port and fix the problem. 

Johnie