Fwd: Re: [NTLUG:Discuss] setting up a web-hosting company

[Bobby Sanders]

--On Mon, 23 Apr 2001 18:15:23 -0500, "WILLIAM PEARSON"
<WPEARSON at cyclix.com> said:

  WP> DSL I had before that and continually had problems ranging from
  WP> week-long outages, Email headaches through their system and NNTP
  WP> issues. The icing on the cake was when I moved from central
  WP> Arlington to North Arlington, SWBell DSL actually swore that DSL
  WP> was available where I was moving to and it wouldn't be an issue
  WP> transferring the account to the new address.
...

  WP> Needless to say it wasn't available and SWBell then said it
  WP> would be available in one month. Well, I was irate because they
.....

  WP> their behalf. After argueing for weeks to be released they
  WP> finally said ok, they even let me keep the DSL modem, which I
  WP> sold to Discount Electronics here in Arlington. Later I find out
  WP> though, months after I got out of my contract, that I was still
  WP> being charged about 15$ a month for a regular internet account
  WP> through them. They let me out of the DSL contract, but not the
  WP> internet contract, they shafted me that way.

Did they indicate that they would terminate your phone service if you
didn't pay the ISP charge?  I don't think the PUC regs will allow them
to do this - could be wrong.

A "heads up" for the list.  Anytime you feel that you have been
shafted by a telco, call the Public Utility Commission in Austin.  My
contact with them has been most satisfying.  The "phone lackys" at the
telco had played god by telling me precisely what the contract and the
law said.  I called the PUC at 4:00pm one afternoon and the telco had
corrected the problem by 9:00am the next morning.

William, you might still call them if it hasn't been too long or you
are still paying.  They just might order SWBell to refund some of your
money.

Bobby