[NTLUG:Discuss] High speed access.

[Bug Hunter]

  Once comment about SWBell DSL, from personal experience.  Your mileage 
may vary.

   I came under attack by several robot windows machines on the internet.  
This flooded my network with packets.  I called SWBell on a weekend to try 
to get it resolved, and got a polite "Monday is the earliest."

  Monday, I was told I had to email a certain person within their 
department, as this was a "privacy" issue, and they could not stop the 
attack on my network until I did so.  Even after contacting my rep (this 
was for a company), they still refused to do anything about the network 
attack, due to "privacy" concerns.  One question I had was "how do I get 
email out if my network is 100% saturated?"


  Their DSL was disconnected the next day, and I haven't gone back to 
them.  

   Their refusal to take steps on a weekend, and their refusal to help 
when directly spoken to on the phone made up my mind.  I was even polite 
during the whole exchange.  You don't try to hack off someone that will 
eventually stop a network attack.  Unfortunately, a polite request did no 
good.

  Note that I had provisioned the router to drop the packets at the DSL 
interface, but the bandwith was still 100% utilized up to that router. 
This turned a DSL pipe into something useless.

bug



On 8 Mar 2003, Ralph Green, Jr wrote:

> Howdy,
>   I was the one who made the spotty comment.  I meant availability.  SW
> Bell has not been quick to upgrade lines to support DSL.  If you are in
> an area that gets DSL, I understand it works fine.
> Good day,
> Ralph
> 
> On Sat, 2003-03-08 at 02:22, Tim Riker wrote:
> > A private message comments about *DSL being spotty in some areas. 
> > Frankly, getting reliable high speed internet access is very high on my 
> > list of requirements for home shopping. With the home I'm in how I 
>