[NTLUG:Discuss] SBC Yahoo DSL and Linux...

[Chris Cox]

Darin W. Smith wrote:
> On 02 Jun 2003 09:36:51 -0500, Tom Woody <woody at nfri.com> wrote:
> 
>> Comcast cable has finally ruined it for me and I need to look at other
>> broadband alternatives.  So far the only one that looks promising is SBC
> 
> 
> How did Comcast ruin it for you?  In my neighborhood, it is the only 
> choice...did they do something which keeps you from using Linux on it?  
> (How could they?)
> 

I'm stuck with Comcast (attbi still for me) as well.  Their email
pop, regular and ssl no longer works with Mozilla mail correctly.
Also, my other ISP Internet America is now blocking ALL email
orginating from the attbi.com smtp servers.

Summary of my support requests to attbi.com (which were not
honored until I started emailing some folks at attbi.com
DIRECTLY!!)

Me: Your email pop no longer works with Mozilla.

Them: (standard form reponse stating that it's ALL your fault)

Me: No really, there is a problem.

Them: Use the online chat and talk with a rep.

Me: Ok

(chat)

Me: Your email pop no longer works with Mozilla.

Them: We only support Outlook Express under Windows.  Does it
work ok with Outlook Express.

Me: I did test with plain Outlook, and it seemed to work.

Them: Sir, we only support Outlook Express.

Me: Whatever... it used to work fine with Mozilla.  If you check
your forums you'll see people complaining about Mozilla, Eudora,
etc.

Them: Sir, we only support Outlook Express.

Me: Thank you for providing ABSOLUTELY NO SUPPORT.

Them: Thank you, hope you choose AT&T support in the future.

(direct emails to attbi)
(many phone calls... yes, PHONE CALLS, from attbi saying
they want to meet with me!!)
(leave early from work to talk directly to a TECHNICAL support
rep... my hopes are high!!)

Me: Your email pop no longer works with Mozilla, it used to.

Her: What's Mozilla?

Me: It is a web browser and has integrated email client.

Her: We only support...

Me: YES... I KNOW!!

Me: There are many MUAs available....

Her: What's an MUA??

Me: An MUA is a mail client.  There's...

Her: Like Outlook Express??

Me: Yes, like Outlook Express.  Like Eudora.. you know...

Her: And Eudora is...??

Me: Another mail client that is very popular on Windows.

Her: Do you suppose I should ask my supervisor about getting
some of these to test with?

Me: Sounds like a good idea.

Her: Not sure if we have the budget...

Me: Free.  They're free.

Her: Oh.  Well officially we only support Outlook
Express under Windows.

Me: I've moved ALL of my email AWAY from attbi's server.
Do you supposed I could get a discount from attbi?  Maybe
like $4-5/mos??

Her: Email is free.  You don't pay for it at all with
attbi.  It is free value added add on.  Perhaps if you moved
your email to attbi it would work better.

Me: Argghh..attbi is not of any value to me.  I can't believe email
is "free".....

Her: Sir, it is.  I can show you...

Me: I think we're done... goodbye.