[NTLUG:Discuss] Dell nightmare

[Rev. wRy]

On Sun, 2003-10-19 at 17:25, Thomas Cameron wrote:
<snip>
> 
> So, after four and a half weeks of screwing with those idiots, I finally had
> to fix the damned thing myself.  Never again.  Dell will not get another
> penny from me or any of my clients again if I can help it.

This sounds much like my experiences with Sony support, who have told me
twice (on two seperate laptops!) that my model doesn't exist, but if I'd
ship it to them at my expense, they'd be happy to repair it after
looking at it for an exorbitant minimum charge.

Ry