[NTLUG:Discuss] Dell nightmare

[Paul Ingendorf]

Unfortunately I too have had such problems with the idiots wasting my time
because they are following a script written to prevent as many repair orders
as possible.  The problem is all vendors have to find ways to be
competitive.  Once the laptop is sold the only way they can prevent the
repair departments from being a cost center is to charge for what used to be
considered warranty work.  The flip side is to underwrite the loss with an
insurance agency who then pays them when a unit breaks.  Many companies have
already been bitten by this and a few have even gone out of business because
of it.  The next step to save money is that they should move their support
overseas were it doesn't cost as much to "man the phones".  The logical
conclusion for many in that marketplace was India.  Why because most
everyone there gets a state sponsored degree.  Many may even have a masters
or doctorate.  Find me a master graduate who will work for 10 dollars an
hour in the US.  The unspoken question that I think is being answered by
folks such as yourself Thomas is that their degrees aren't worth a crap.

You will sacrifice price for a quality company bottom line.  The question is
that will the marketplace bare companies who value their customers.  Even
companies that used to bend over backwards in areas of support like Apple
have succumb to the pressures of competition.