[NTLUG:Discuss] KnowledgeBase Product?

[Hanna, Mark]

yikes!  I can see maybe using a combination of two products for one
solution... but you start getting up to 3 or 4 differnt products and
that just sounds like a update/maintenance nightmare.

-----Original Message-----
From: Robert Citek [mailto:rwcitek at alum.calberkeley.org]
Sent: Friday, August 20, 2004 12:13 PM
To: NTLUG Discussion List
Subject: Re: [NTLUG:Discuss] KnowledgeBase Product?

On Friday, Aug 20, 2004, at 10:08 US/Central, Chris Cox wrote:
> Seems like this question pops up a bit.  I'll give the same answer
> I did last time... we (Sterling Commerce) use phpBB.  It's very
general
> purpose, just a bulletin board system... does support searching and
> creation of categories for posting.  Not really specific to a task.
> But we like it.
>
> http://www.phpbb.com

I know of places that combine forums (phpBB) + wiki + e-mail + IM/IRC.  
Each technology is good for different niches/problem spaces.

  IM/IRC (instant messaging/internet relay chat) - rapid 
feedback/debugging/troubleshooting
  phpBB - evolving discussions with lag
  wiki - summaries/notes with links to phpBB or IM
  e-mail - send notices to others to check wiki

Regards,
- Robert


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