[NTLUG:Discuss] KnowledgeBase Product?

[Steve Baker]

Robert Citek wrote:
> 
> On Friday, Aug 20, 2004, at 08:16 US/Central, Chris Albertson wrote:
> 
>> I'm looking for a knowledgebase product (web based, of course). I need 
>> something that is set up like an FAQ where people can either search a 
>> listing of categories, or they can type a question in and see if it's 
>> been answered before. Also, if they can submit a question to be 
>> answered, that would rock as well.
>> Any suggestions?
> 
> 
> How about a wiki?
> 
> - web-based
> - people can type in questions on a page
> - others can answer it
> - has search capabilities
> - built-in CVS-like capabilities
> - authentication (if you want/ned it)
> - web-based administration (if you want/need it)

I would add that people seem to like working with Wiki - it seems
to suck information out of people.  The way it magically creates
links (and encourages you to make links) seems to draw people into
explaining things they'd normally skim over.

I'm a big Wiki fan.

---------------------------- Steve Baker -------------------------
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