[NTLUG:Discuss] KnowledgeBase Product?

[Val Harris]

Steve Baker wrote:
> Robert Citek wrote:
> 
>>
>> On Friday, Aug 20, 2004, at 08:16 US/Central, Chris Albertson wrote:
>>
>>> I'm looking for a knowledgebase product (web based, of course). I 
>>> need something that is set up like an FAQ where people can either 
>>> search a listing of categories, or they can type a question in and 
>>> see if it's been answered before. Also, if they can submit a question 
>>> to be answered, that would rock as well.
>>> Any suggestions?
>>
>>
>>
>> How about a wiki?
>>
>> - web-based
>> - people can type in questions on a page
>> - others can answer it
>> - has search capabilities
>> - built-in CVS-like capabilities
>> - authentication (if you want/ned it)
>> - web-based administration (if you want/need it)
> 
> 
> I would add that people seem to like working with Wiki - it seems
> to suck information out of people.  The way it magically creates
> links (and encourages you to make links) seems to draw people into
> explaining things they'd normally skim over.
> 
> I'm a big Wiki fan.
> 

What's the difference between a Wiki, a Document Management System (DMS)
and a Bulletin Board (BB)?  I've followed many of the links given in
this thread, but I'm still not "getting" it.

-- 
Val W. Harris            val.harris at comcast.net

If you aren't happy with what you've got now, what
makes you think you'll be happier with more?