[NTLUG:Discuss] Remote assistance utility

[Preston Hagar]

On Fri, Mar 14, 2008 at 10:50 AM, Daniel Hauck <daniel at yacg.com> wrote:
> I seek something free and easy.
>
>  Like many here, I am often the 'technical support' for friends and
>  family and they mostly use Windows.  Wouldn't it be nice if we had
>  access to one of those snazzy remote assistance tools we've seen used by
>  various other support services?
>
>  You know, the ones where the user visits a web page and then the support
>  person can control your desktop and do whatever is needed?
>
>  I'd like to be able to set something like this up for friends and family
>  on my own web server to enable me to fix things for people.  Isn't there
>  anything in the free/OSS repertoire that can do this without the user
>  being burdened with skills, knowledge or understanding?  (Going to a web
>  page and clicking "yes" is about as skilled as many people get you know.)
>
>  _______________________________________________
>  http://www.ntlug.org/mailman/listinfo/discuss
>

If it is just for a few friends and family, you might try
www.logmein.com.  It is free and works like you describe.  I would
love to figure out what the backend is and host it on my own server,
but for now, it works for me.

Preston