[NTLUG:Discuss] Need new ISP

[MadHat Unspecific]

brian at pongonova.net wrote:
> On Wed, Jul 30, 2008 at 12:33:49PM -0500, Johnie Stafford wrote:
>> I use Nationwide (nationwide.net), formerly August.Net. They work with 
>> Verizon and provide static IPs.
> 
> August.net used to be locally based, and I was a longtime customer.
> Immediately prior to their sellout, their reliability dropped
> drastically, and customer service became a nightmare.  I personally
> would steer way clear.
> 

DO NOT USE NATIONWIDE!!!

I can not stress this enough.  I still have a box there that I will 
never see again.  The service is horrible, the service is horrible, it 
was just bad.

I do IT consulting and I have worked for several large companies that 
have run their own data centers and I know what they should look like, 
how they should run, how hard it can be and how hard it isn't.

Last outage I had was partly my fault.  My box was old, but had been 
around forever.  It was stable, but I had to touch it...  it locked up. 
    I called support to get a reboot.  No remote way of doing it as it 
turned out.  The local tech had quit.  The closest one was in Houston. 
Took 14 hours from request to reboot to it actually happening.

I requested access.  I was given a keycard to get into the colo space 
they were leasing from a telco company.  The cages were locked.  I could 
get into the colo, but not their cage.  It was a clusterfuck.

I know people still using them.  While the outages are few and far 
between, when it happens it is bad.

I have 2 personal colo boxes at Appserve Technologies.  They are a local 
company.  They bought SprocketData a while back.  I have had my boxes 
there for a long time and have had very good service and support for the 
price.

But we weren't discussing collocation...  so I digress.

-- 
MadHat (at) Unspecific.com
"The true man wants two things: danger and play.
  For that reason he wants woman, as the most dangerous plaything."
                           - Friedrich Nietzsche