[NTLUG:Discuss] Help! I'm under attack by my ISP!

[Richard Geoffrion]

> ----- Original Message -----
> From: "Chip Thomas" <thoca at sbcglobal.net>
> To: "NTLUG Discussion List" <discuss at ntlug.org>
>> And he is right.  They have never called me to tell me that a
>> problem has been resolved.  If  tech support (at least with DSL)
>> tells you they will call you back they are lying.

FWIW, as a BUSINESS customer of both Comcast Business {cough} High-Speed
Cable Internet AND Verizon  Business DSL services. I have to report that I
have had callbacks from the tech support departments at both companies.

Of course...I make lots of waves too.  First question out of the chute:"I
need to escalate this to a supervisor". Ask for names, reference numbers,
extensions, operator IDs.

...and for the record.  Comcast Business{cough} Internet does not mean
better or faster service.  It only means you have a different TOS that
allows for hosting of certain services (http/ftp/smtp)...well it USED to
mean that.  Now I think they even cancelled that.

--
Richard